Microsoft Dynamics 365 Support
Reliable, SLA-backed technical support for organisations running Dynamics 365 - from day-to-day end-user assistance through to platform-critical incident response.
Choose the support plan that fits
Three tiers designed to scale with the size and complexity of your Dynamics environment.
Essential
For smaller teams getting reliable cover.
- Business-hours ticket support
- Standard 8-hour response SLA
- Knowledge base & user guidance
- Monthly platform health summary
Professional
Our most popular plan for mid-sized teams.
- Extended-hours ticket support
- 2-hour response SLA on P1 incidents
- Quarterly optimisation reviews
- Configuration & minor enhancements included
- Dedicated account contact
Enterprise
For mission-critical Dynamics environments.
- 24/7 critical incident cover
- 1-hour response SLA on P1
- Designated Technical Account Manager
- Release management & change advisory
- Power Platform governance support
Managed Services
Proactive, not reactive.
Our managed service goes beyond ticket handling. We continuously monitor, tune, and improve your Dynamics environment so issues are caught before they affect your users.
- Scheduled health checks and platform telemetry reviews
- Wave release readiness assessments and rollouts
- Security and access reviews aligned to least privilege
- Backup, recovery, and environment lifecycle management
Coverage areas
- Incident & problem management
- Change & release management
- Configuration & customisation
- Integration troubleshooting
- Power Platform & Dataverse
- Reporting & Power BI
What our support clients say
Real feedback from teams that work with us every day.
“Tickets are picked up quickly and the engineers clearly know the platform. We rarely have to repeat ourselves or escalate.”- IT Service Manager, UK-Based Retail Group
“They’ve become an extension of our internal team. The transparency in their reporting is exactly what we needed.”- CRM Programme Lead, European Logistics Firm